Documentation Index
Fetch the complete documentation index at: https://help.teable.ai/llms.txt
Use this file to discover all available pages before exploring further.
Billing is only available in the Cloud version of Teable. Self-hosted users should refer to the License Activation documentation.
Accessing Billing Settings
Only Space Owners have access to billing settings. To access:- Click Settings in the space sidebar
- Select Billing under Space
Billing Page Overview
The Billing page displays the following information:Current Plan
Shows your current subscription status including:- Subscription level (Free, Pro, or Business)
- Price per seat (monthly or yearly)
- Number of seats
- Renewal date or cancellation date if applicable
Usage Statistics
Monitor your spaceâs resource consumption with these metrics:| Metric | Description |
|---|---|
| Total collaborators | Number of billable collaborators in the current space and its bases |
| Maximum monthly automation runs | Monthly automation run quota. Each automation run consumes 1 run quota |
| Total records | Total row count across all tables in the space |
| Attachments storage | Total storage used by uploaded attachments |
| Total emails | Emails sent via automation using Teable Email Service |
Credits
Credits are Teableâs usage units for AI-powered features. They allow you to track and manage AI usage in a transparent way. Credits reset every billing period and donât roll over. What uses credits:- AI features â Including AI Field generation, AI Chat, CuppyClaw, and App Builder. Credit consumption is based on the AI tokens used by the underlying language models.
- Free: 500 credits/month
- Pro: 1,000 credits/seat/month
- Business: 2,000 credits/seat/month
Credits only apply to Teable Cloud; self-hosted editions donât consume Teable Cloud credits and are instead limited by your own infrastructure and any external AI providers you use.
Billing Details
Displays your billing information:- Name: The billing account name
- Email: The billing email address
- Update your payment method
- Change billing address
- View payment history
The âManage infoâ button opens Stripe Customer Portal in a new tab.
Invoices
View and download your billing invoices:- Scroll to the Invoices section at the bottom of the page
- Find the invoice you need in the table
- Click the download icon to get a PDF copy
- Reference: Invoice number
- Tax: Total amount including tax
- Status: Payment status (e.g., paid)
- Date: Invoice date
- Download: PDF download button
Changing Your Subscription Plan
To upgrade, downgrade, or modify your plan:- Go to Settings â Plan
- Review the available plan cards: Free, Pro, and Business
- Click Subscribe on the plan you want
- Choose a billing cycle (Monthly or Yearly)
- Adjust the number of seats if needed
- Complete the checkout process
Available Plans
| Plan | Best For |
|---|---|
| Free | Individuals |
| Pro | Small teams & professionals |
| Business | Scaling businesses |
Add-on Usage Subscriptions
In the Plan tab, Add-on usage subscriptions lets you purchase extra usage without changing the main plan. Available add-ons include:- Credits
- Automation
- Records
- Attachments storage
Canceling Your Subscription
Teable follows a âuse what you paid forâ cancellation policy. When you cancel a subscription, youâre not requesting an immediate service termination or refund. Instead, youâre choosing not to renew at the end of your current billing period. To cancel your subscription:- Go to Space Settings â Billing
- Click Change plan to go to the Plan page
- Find your current plan and click the cancel option
- Confirm the cancellation
FAQ
Who can access billing settings?
Who can access billing settings?
Only the Space Owner has access to billing settings. Other collaborators (Creators, Editors, Commenters, Viewers) cannot view or modify billing information.
How does Teable's pricing work?
How does Teable's pricing work?
Seats are counted based on collaborators with Editor role or higher (Owner, Creator, Editor). Collaborators with Commenter or Viewer (Read-only) roles are free of charge.
- Cloud version: Teable Cloud plans are billed per seat on a space basis. Seats are counted across the space. Charges are prorated: if you add billable collaborators partway through a billing period, you only pay for the remaining time in that period.
- Self-hosted version: Pricing is based on a monthly or annual pre-paid seat license with no storage, row, or other usage limits. Seats are counted across the entire instance. If the number of users exceeds your license limit, you will need to upgrade your plan to add more seats. See License Activation for details.
When will I be charged?
When will I be charged?
Youâll be charged immediately upon subscribing and then on the renewal date each billing cycle (monthly or annually).
How do I update my payment method?
How do I update my payment method?
Click the Manage info button in the Billing details section. This opens the Stripe Customer Portal where you can update your card or add alternative payment methods.
Will I receive a refund when I cancel my subscription?
Will I receive a refund when I cancel my subscription?
Teable follows a âuse what you paid forâ cancellation policy. When you cancel, youâre choosing not to renew at the end of your current billing periodânot requesting an immediate service termination.Teable does not provide refunds for canceled subscriptions (both Cloud and Self-Hosted) because your service continues until the end of your prepaid period. You receive the full value of your payment by maintaining access to paid features until your subscription naturally expires.For self-hosted licenses specifically, once a license key is issued, it cannot be modified, downgraded, or refunded. This is because self-hosted licenses are issued as pre-paid, fixed-term authorizations with encrypted validation that cannot be revoked after delivery. If you need a different seat count, you would need to purchase a new license when your current one expires.For annual billing payments, the upfront annual payment, as well as each additional annual user payment and monthly/quarterly true-up payments, are non-refundable. We offer this discounted rate as a way to encourage long-term investment in Teable, which helps us hire more people, improve the product and customer experience, and support the open source project. If youâre not ready to commit, no worries; stick with monthly billing.
What happens if my payment fails?
What happens if my payment fails?
If a payment fails, weâll notify you via email. Youâll have a grace period to update your payment method before your subscription is suspended.
What are credits used for?
What are credits used for?
Credits are consumed by AI-powered features including AI field generation, AI chat, CuppyClaw, and the app builder. Each plan includes a monthly credit allocation:
- Free: 500 credits
- Pro: 1,000 credits per seat
- Business: 2,000 credits per seat
Credits Wasted / Used Without Consent
Credits Wasted / Used Without Consent
Can I undo a prompt to get my credits back?Credits canât be returned once a prompt is processed. For App Builder, you can roll back your app to a previous version to undo unwanted changes, but the credits used for that prompt wonât be restored.Credits were used on a failed action. Can I get them back?Credits are consumed when your prompt is processed, even if the result isnât what you expected. If the failure was caused by a system error on our end, we may restore credits after review.I lost credits to repeated errors that didnât fix the problem.We understand the frustration. For App Builder, follow the App Builder Practical Guide before sending repeated fix prompts.The AI made changes I didnât ask for and used my credits.If the AI agent made unwanted changes in App Builder, you can roll back to a previous version. Credits for processed prompts canât be automatically refunded, but if the behavior seems like a product bug, we can review it.If you believe credits were unfairly consumed because of a Teable-side issue, submit a Credit Issue Report with the related usage details.
Why didn't my credits increase after adding a new collaborator?
Why didn't my credits increase after adding a new collaborator?
Credits are allocated based on your billed seat count. When you add new billable collaborators, the seat count is updated at the start of the next billing cycle. Credits for new seats are allocated at that point on a prorated basis.
Need Help?
If you have billing questions or issues:- Email us at support@teable.ai
- Include your space name and billing email for faster assistance